How to Download the VT Markets App?
- Log into the Client Portal.
- Click “Download” or scan the QR code for Android/iOS. iOS users can search “VT Markets” in the App Store.
Facing “Invalid Token” or Continuous Loading?
- Navigate to “Profile” > “Log out”.
- Re-login to fix the issue.
Can’t Link or Log Into the App?
- If previously registered with a phone number, log in using it.
- Go to [order] > [account].
- Select [email account] to link your accounts.
Seeing “Account Cannot Trade” Message?
- This likely indicates incomplete ID verification. Await email confirmation upon completion.
Downloading MT4/MT5 on Mobile:
- Visit our website, head to “Trading” > “Platforms”.
- Choose MT4 or MT5 and follow download instructions for your device.
Can I Use a Demo Account from MT4 on the VT Markets App?
- No, Demo accounts from MT4 can’t be accessed on the VT Markets App. Open a Demo account via the app.
Not Receiving SMS Verification Code?
- Contact our Live Chat support if the SMS doesn’t arrive within a minute.
“Please Try Again in a Few Minutes” Error on Login?
- Wait around 30 minutes or contact customer support if the issue persists.
How to Deposit Using the VT Markets App?
- Go to “Orders” > “Deposit”.
- Select a deposit method and follow the on-screen instructions.
Making a Withdrawal on the VT Markets App:
- Navigate to “Orders” > “Balance” > “Withdraw”.
- Enter withdrawal amount, select payment method, and confirm.
Promotional Activities on the VT Markets App:
- Click “Offers” at the app’s bottom to view current promotions.
What Is a “Coupon” on the VT Markets App?
- “Coupons” are distributed during official events. View them under “Orders”.
Checking Balance and Credit Bonus:
- Go to the “order page” and swipe left on the upper panel.
Transferring Funds Between Trading Accounts:
- Navigate to “order page” > “more” > “transfer”.
- Ensure no credit bonus is associated with the source account, and both accounts have the same currency.
Changing the App’s Language:
- Go to Profile > Settings > System Language to select your preferred language.
Changing VT Markets App Password:
- Navigate to Profile > Settings > Account Security > Change Password.
Number of Demo Accounts Allowed on the VT Markets App:
- Currently limited to one demo account. Request additional ones via the Client Portal for MT4/MT5 use.
Resetting MT4/5 Password and Switching Accounts:
- Reset passwords via the Client Portal. Switch accounts directly in the app.
For More Information:
For further assistance or to learn more, don’t hesitate to contact our support team or visit vtmarkets.net/faq for more FAQs on our products. Alternatively, you may also visit our helpcentre to find out more.
