{"id":51628,"date":"2026-07-28T02:05:06","date_gmt":"2026-07-28T02:05:06","guid":{"rendered":"https:\/\/www.vtmarkets.com\/fr-ca\/uncategorized\/how-to-contact-vt-markets-support-on-the-vt-markets-app\/"},"modified":"2026-07-28T02:05:06","modified_gmt":"2026-07-28T02:05:06","slug":"how-to-contact-vt-markets-support-on-the-vt-markets-app","status":"publish","type":"post","link":"https:\/\/www.vtmarkets.com\/fr-ca\/faq\/how-to-contact-vt-markets-support-on-the-vt-markets-app\/","title":{"rendered":"Comment contacter le service d\u2019assistance de VT Markets dans l\u2019application VT Markets"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Points \u00e0 retenir<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le soutien de VT Markets est accessible directement dans l\u2019application VT Markets.<\/li>\n\n\n\n<li>Les traders peuvent obtenir de l\u2019aide via la FAQ (foire aux questions), le clavardage en direct, Telegram ou le soutien par courriel.<\/li>\n\n\n\n<li>La section de soutien se trouve dans le menu de l\u2019application, en touchant l\u2019ic\u00f4ne de soutien (casque d\u2019\u00e9coute).<\/li>\n\n\n\n<li>La FAQ sert aux questions courantes, tandis que le clavardage en direct convient mieux aux demandes urgentes.<\/li>\n\n\n\n<li>Pour un probl\u00e8me plus complexe, indiquez votre UID (identifiant unique VT Markets), votre num\u00e9ro de compte de trading, des captures d\u2019\u00e9cran et, si possible, le message d\u2019erreur.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Obtenir du soutien dans l\u2019application VT Markets<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dans l\u2019application VT Markets, vous pouvez avoir besoin d\u2019aide pour l\u2019acc\u00e8s au compte, les d\u00e9p\u00f4ts et retraits (ajouter ou retirer de l\u2019argent), les r\u00e9glages de la plateforme, les fonctions de trading ou la v\u00e9rification (confirmation d\u2019identit\u00e9). L\u2019application regroupe ces options dans une section de soutien, pour choisir le bon canal selon votre besoin.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans l\u2019application VT Markets, vous pouvez ouvrir la FAQ, le clavardage en direct, Telegram et le soutien par courriel en quelques \u00e9tapes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">O\u00f9 trouver le soutien dans l\u2019application VT Markets<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Suivez les \u00e9tapes ci-dessous pour acc\u00e9der au service \u00e0 la client\u00e8le.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 1 : Ouvrir l\u2019application VT Markets<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ouvrez l\u2019application VT Markets sur votre appareil mobile et connectez-vous \u00e0 votre compte.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 2 : Toucher le bouton du menu<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 partir de la page d\u2019accueil, touchez le bouton du menu pour ouvrir le menu du profil.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.vtmarkets.com\/wp-content\/uploads\/2026\/07\/codeNGI2YTU0NWEyOTIwNDAwMzdjNWE4NzVhNzlmNGMzNDRfMkRUbmNCMmdMVWR1bkt1OFp6TEczOFpPemI0SGg1dHRfVG9rZW46UDh4bGI5dUNhb1I5NlV4NXZRRGxGekkwZ0ZIXzE3ODUxNDQxNzg6MTc4NTE0Nzc3OF9WNAampadd_watermarktrueampscene_typeCCM.png\" alt=\"\" style=\"aspect-ratio:0.49450852696064906;width:389px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 3 : Toucher l\u2019ic\u00f4ne de soutien<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Rep\u00e9rez l\u2019ic\u00f4ne de soutien.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.vtmarkets.com\/wp-content\/uploads\/2026\/07\/codeNmQ4NzlmYjEzNWM3ZjAzOGFjZmM0ZjAxODQ2NTI1NTVfT2JYQ015RkF0TWRHOWRyeXMzMjNKZmpEOG43akZqUXJfVG9rZW46VjN2WWI0aFZUb2s1R0J4ZjNPQ2xvRjZ2Z3FFXzE3ODUxNDQxNzg6MTc4NTE0Nzc3OF9WNAampadd_watermarktrueampscene_typeCCM.png\" alt=\"\" style=\"aspect-ratio:0.4853956931966954;width:378px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 4 : Choisir l\u2019option de soutien<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Vous verrez plusieurs options :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>FAQ (foire aux questions)<\/li>\n\n\n\n<li>Clavardage en direct (discussion instantan\u00e9e avec un agent)<\/li>\n\n\n\n<li>Telegram (application de messagerie)<\/li>\n\n\n\n<li>Courriel<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.vtmarkets.com\/wp-content\/uploads\/2026\/07\/codeOWFjZTliZjJkYWEwMTAwM2Y0MzZmNGMyNDFiODc2ZGVfc1pQR1JSdTR3cHdoQWlyaGs3amNITVZBSmVPcXZKdVFfVG9rZW46VE1QaWJPVldsb0FoU1h4djRFTWxOdVFyZ0toXzE3ODUxNDQxNzg6MTc4NTE0Nzc3OF9WNAampadd_watermarktrueampscene_typeCCM.jpg\" alt=\"\" style=\"aspect-ratio:0.4830101884961636;width:374px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Choisissez l\u2019option qui correspond \u00e0 votre situation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Acc\u00e9der \u00e0 la FAQ dans l\u2019application VT Markets<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La FAQ est pratique pour trouver rapidement des r\u00e9ponses courantes avant de parler au soutien. On y trouve notamment : ouverture de compte, v\u00e9rification (confirmation d\u2019identit\u00e9), d\u00e9p\u00f4ts, retraits, plateformes de trading et fonctions de l\u2019application.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 1 : Ouvrir l\u2019application VT Markets<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Connectez-vous \u00e0 votre compte VT Markets dans l\u2019application mobile.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 2 : Toucher le bouton du menu<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ouvrez le menu principal \u00e0 partir de la page d\u2019accueil.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.vtmarkets.com\/wp-content\/uploads\/2026\/07\/codeYjhlMzkyMDVhZTZmZTdiMDUxMTA1MjFhYWEyZjRkZjdfVkxmOVRlYlYzUFd6cmlmeU5vMDNqcGxVM2hBaTBBV2VfVG9rZW46Uk1iMGJ2YUFlb1VQcDN4VW5GZWxHZTRzZ0llXzE3ODUxNDQxNzg6MTc4NTE0Nzc3OF9WNAampadd_watermarktrueampscene_typeCCM.png\" alt=\"\" style=\"aspect-ratio:0.49450852696064906;width:348px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 3 : Toucher l\u2019ic\u00f4ne de soutien<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Touchez l\u2019ic\u00f4ne de soutien.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.vtmarkets.com\/wp-content\/uploads\/2026\/07\/codeMDRlOTk4ZGFhZGY3OGE2YWZlYTc4NTM2ZDhhYWIwNThfYzlvdTc1eHVpZGhXaWd3T3ZKeWhqZ1d2VHlZS3QxVURfVG9rZW46VXl5emJ2WU5xbzRpejB4V281TWxyR3hNZzFmXzE3ODUxNDQxNzg6MTc4NTE0Nzc3OF9WNAampadd_watermarktrueampscene_typeCCM.png\" alt=\"\" style=\"aspect-ratio:0.4853956931966954;width:366px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 4 : S\u00e9lectionner FAQ<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Touchez <strong>FAQ<\/strong> dans les options de soutien.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.vtmarkets.com\/wp-content\/uploads\/2026\/07\/codeZmE5MGVjY2E0NDViY2UzNTY3ZWVhOGJhNmZkMTI4NTdfeXNuSG1SSnBmYUhVTWIyd1U0bG1KQTNlWG9uYmdUVFlfVG9rZW46SjE2MWJleWJYb0J2YmJ4aHlqMGxSdkNKZ1diXzE3ODUxNDQxNzg6MTc4NTE0Nzc3OF9WNAampadd_watermarktrueampscene_typeCCM.png\" alt=\"\" style=\"aspect-ratio:0.4830101884961636;width:357px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 5 : Rechercher ou naviguer par sujet<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Recherchez une question pr\u00e9cise ou parcourez les cat\u00e9gories.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.vtmarkets.com\/wp-content\/uploads\/2026\/07\/codeYTI1Mzg3MjRhNjEzYjkyNTM1OGM1NDgzYmUxY2I0MTFfUUV0Wks4RjFxcHlyV2hFUzdYYjlqeUpnSEJzU0Z5Z3RfVG9rZW46TFJCeWI0Q1FVb21uUTF4QmpDdmxYTkYwZzhnXzE3ODUxNDQxNzg6MTc4NTE0Nzc3OF9WNAampadd_watermarktrueampscene_typeCCM.jpg\" alt=\"\" style=\"aspect-ratio:0.4847435619995672;width:356px;height:auto\"\/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Contacter le soutien par clavardage en direct dans l\u2019application VT Markets<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le clavardage en direct est souvent l\u2019option la plus rapide pour parler \u00e0 l\u2019\u00e9quipe de soutien.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 1 : Ouvrir l\u2019application VT Markets<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Connectez-vous avec l\u2019adresse courriel, le num\u00e9ro de t\u00e9l\u00e9phone ou les identifiants associ\u00e9s \u00e0 votre compte.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 2 : Toucher le bouton du menu<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ouvrez le menu principal \u00e0 partir de la page d\u2019accueil.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.vtmarkets.com\/wp-content\/uploads\/2026\/07\/codeOGExNjYyNzhmOWZhODNmODUyOTE3MTM2NWE5MDU5OWRfZW56T0RPUGYydUhGQWFuVnBCeGEwNTlXQmJkWXlDM3JfVG9rZW46VGJKbWJaSlMwb2Q1ZmV4UjNqVWxid1NwZ21kXzE3ODUxNDQxNzg6MTc4NTE0Nzc3OF9WNAampadd_watermarktrueampscene_typeCCM.png\" alt=\"\" style=\"aspect-ratio:0.49450852696064906;width:371px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 3 : Toucher l\u2019ic\u00f4ne de soutien<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Touchez l\u2019ic\u00f4ne de soutien.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.vtmarkets.com\/wp-content\/uploads\/2026\/07\/codeMjdmMGViODAwNWQyMDYzYmQ4OGJhODZmNzhhYWY2ZWJfdFB3S1JXSm5HUU9ialdwVFZWemVkSzNWU1l4SlA2NWZfVG9rZW46WHNIdWJaVFVXb1AxUmR4MHlqZmxkcEZiZ1NaXzE3ODUxNDQxNzg6MTc4NTE0Nzc3OF9WNAampadd_watermarktrueampscene_typeCCM.png\" alt=\"\" style=\"aspect-ratio:0.4853956931966954;width:369px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 4 : S\u00e9lectionner Clavardage en direct<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Choisissez l\u2019option de service \u00e0 la client\u00e8le.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.vtmarkets.com\/wp-content\/uploads\/2026\/07\/codeYTc5OTAyZGU2YzQzYjA2ODQ3ZDQzMWUxZTk3MGNkMWJfZ21zOGxoaXI5ZVRuSmQ4Z2ZyTTR4a1c3Z29qTHFLT3ZfVG9rZW46QjFsNGJPVkdJb0lPZUp4VmRxQmxkUzltZ2JmXzE3ODUxNDQxNzg6MTc4NTE0Nzc3OF9WNAampadd_watermarktrueampscene_typeCCM.png\" alt=\"\" style=\"aspect-ratio:0.4830101884961636;width:331px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 5 : Entrer votre question<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Choisissez le sujet. Si le probl\u00e8me touche un compte, une transaction (d\u00e9p\u00f4t\/retrait), une op\u00e9ration (trade) ou une erreur de l\u2019application, ajoutez les d\u00e9tails cl\u00e9s pour acc\u00e9l\u00e9rer le traitement.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.vtmarkets.com\/wp-content\/uploads\/2026\/07\/codeNTQ3NTQ4NDhhNmI2YjJiMTAzODYxZmYxMWI1MmY4ZmNfQU5na1ptY0tCWGxQNjl6aEE0WTNFblh5TzY2SGNxczlfVG9rZW46UG9TaGI1N0ZHb0dDTmZ4VmZXOWw0MFdzZzZkXzE3ODUxNDQxNzg6MTc4NTE0Nzc3OF9WNAampadd_watermarktrueampscene_typeCCM.jpg\" alt=\"\" style=\"aspect-ratio:0.48496220253666983;width:365px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 6 : Attendre un agent<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Un agent r\u00e9pondra dans le clavardage. Le d\u00e9lai peut varier selon l\u2019achalandage.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Contacter le soutien de VT Markets via Telegram<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Telegram peut \u00eatre offert comme option de soutien dans l\u2019application VT Markets. C\u2019est utile si vous pr\u00e9f\u00e9rez \u00e9changer par messages dans Telegram.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 1 : Ouvrir l\u2019application VT Markets<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ouvrez l\u2019application et connectez-vous \u00e0 votre compte.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 2 : Toucher le bouton du menu<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ouvrez le menu principal \u00e0 partir de la page d\u2019accueil.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.vtmarkets.com\/wp-content\/uploads\/2026\/07\/codeNzVhZjRjYTc3ZDNhOTU4ZmZkZDg4NzIwODYzODRlOTJfZzkzbzlIdkgxaXVYZjg4cm5CYVBSaWI5Tmdab2RsTG9fVG9rZW46UGplWGJQdmVTbzZyenV4ckZUWWxCUFJlZ3daXzE3ODUxNDQxNzg6MTc4NTE0Nzc3OF9WNAampadd_watermarktrueampscene_typeCCM.png\" alt=\"\" style=\"aspect-ratio:0.49450852696064906;width:350px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 3 : Toucher l\u2019ic\u00f4ne de soutien<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Touchez l\u2019ic\u00f4ne de soutien.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.vtmarkets.com\/wp-content\/uploads\/2026\/07\/codeYmYyNjMwZmU2ZGQxZDBiNDBjY2VmMmRhNDI2MzJkMzZfV1lGa2pOU3NCbndMTDB4MXo5Rnlkb0FRM29SSTZhM2hfVG9rZW46UVlmRGJpWWRNbzQ4YXR4ZmJKa2x0RTVPZ1hLXzE3ODUxNDQxNzg6MTc4NTE0Nzc3OF9WNAampadd_watermarktrueampscene_typeCCM.png\" alt=\"\" style=\"aspect-ratio:0.4853956931966954;width:346px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 4 : S\u00e9lectionner Telegram<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Touchez <strong>Telegram<\/strong> dans les options.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.vtmarkets.com\/wp-content\/uploads\/2026\/07\/codeOTRhMmE5OTBlMjFhMzdmODU4ODkxY2QyMDVjMTU3YzRfZUhkcGVxYjRsWjdPS0dHdVBNemVFemFDYTE1WU9TZzBfVG9rZW46SnlQT2JFSVBkb2N2YU54NzdZUGxheWFCZ2hjXzE3ODUxNDQxNzg6MTc4NTE0Nzc3OF9WNAampadd_watermarktrueampscene_typeCCM.png\" alt=\"\" style=\"aspect-ratio:0.4830101884961636;width:352px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 5 : Continuer vers Telegram<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019application peut vous rediriger vers le compte Telegram officiel de VT Markets.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Touchez <strong>Start<\/strong> et suivez les instructions \u00e0 l\u2019\u00e9cran.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.vtmarkets.com\/wp-content\/uploads\/2026\/07\/codeMGRmM2JkZjkyZmNmM2YzNTY2MGZmYzAxNTdlYWI0MGNfT2czNjRDeWwwVXlkc3Q3M0xZamgySjlqU3gxTEJXUHpfVG9rZW46VTZ0SWI0d0wwb3YzUTd4bXE4MGx1eGlJZ0pmXzE3ODUxNDQxNzg6MTc4NTE0Nzc3OF9WNAampadd_watermarktrueampscene_typeCCM.jpg\" alt=\"\" style=\"aspect-ratio:0.4902425679372606;width:362px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 6 : Envoyer votre question<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9crivez clairement le probl\u00e8me et ajoutez les d\u00e9tails pertinents.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour prot\u00e9ger votre compte, utilisez seulement le contact Telegram officiel affich\u00e9 dans l\u2019application VT Markets. Ne partagez jamais votre mot de passe, votre code \u00e0 usage unique (code re\u00e7u par SMS\/app, valable une seule fois) ni vos donn\u00e9es de connexion.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Contacter le soutien de VT Markets par courriel<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le courriel est utile pour les demandes d\u00e9taill\u00e9es, les documents et tout ce qui n\u00e9cessite des pi\u00e8ces jointes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 1 : Ouvrir l\u2019application VT Markets<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Connectez-vous \u00e0 votre compte VT Markets.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 2 : Toucher le bouton du menu<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ouvrez le menu principal \u00e0 partir de la page d\u2019accueil.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.vtmarkets.com\/wp-content\/uploads\/2026\/07\/codeZWE0YWY2M2U3ODQxNzUwMWU5ZTA3NDcxZmU2Njk3ZTNfQUZsckgyQ0pCdkp6d0FWMGZCTGtTb3U5UHN3R3NvZzZfVG9rZW46U3ZqdWJLd0dib1kxZ0F4ZlFSUGxYWmp5Z0ZkXzE3ODUxNDQxNzg6MTc4NTE0Nzc3OF9WNAampadd_watermarktrueampscene_typeCCM.png\" alt=\"\" style=\"aspect-ratio:0.49450852696064906;width:400px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 3 : Toucher l\u2019ic\u00f4ne de soutien<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Touchez l\u2019ic\u00f4ne de soutien.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.vtmarkets.com\/wp-content\/uploads\/2026\/07\/codeOTZmZGY1MzhmMTY4MmQyN2E2MThkNmQ1OGE0N2MyMzBfRlJlQXFDdXo5UVA3ek5Yenhwd1dFUG5KQXFBN0FZM1RfVG9rZW46Vmhld2JEbjdVb29vRHl4VjRBMGxWT012Z1lkXzE3ODUxNDQxNzg6MTc4NTE0Nzc3OF9WNAampadd_watermarktrueampscene_typeCCM.png\" alt=\"\" style=\"aspect-ratio:0.4853956931966954;width:379px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 4 : S\u00e9lectionner \u00ab Contactez-nous \u00bb<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Choisissez l\u2019option \u00ab Contactez-nous \u00bb dans les options de soutien.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.vtmarkets.com\/wp-content\/uploads\/2026\/07\/codeOGYzZjM0NjA0N2RhMTllZGM1NjI0MTRiM2FmNjQ1YjRfWE5La2FPYnlrS2hpMHgwVk9qalVvNFg4NEZwS2FiRFZfVG9rZW46SFF1RGJoRTN6b3o2eTJ4eDNoS2w0TDJmZ3hGXzE3ODUxNDQxNzg6MTc4NTE0Nzc3OF9WNAampadd_watermarktrueampscene_typeCCM.png\" alt=\"\" style=\"aspect-ratio:0.4830101884961636;width:361px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 5 : R\u00e9diger votre message<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c9crivez un courriel avec un objet clair, d\u00e9crivez le probl\u00e8me, puis envoyez-le \u00e0 trading@vtmarkets.com ou info@vtmarkets.com.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.vtmarkets.com\/wp-content\/uploads\/2026\/07\/codeZjFkN2RmMzEyYTZmYWZjNzE5YzExZjI1NTY4Njg2ZDJfdjZHZE5KTlZZalJGb2lGRTVZZEtqYVducDVOYmVSWUhfVG9rZW46SnhOd2JHVFdhb2dUVXV4TmNReGxuQ2ViZ2ZiXzE3ODUxNDQxNzg6MTc4NTE0Nzc3OF9WNAampadd_watermarktrueampscene_typeCCM.jpg\" alt=\"\" style=\"aspect-ratio:1.941915908105765;width:365px;height:auto\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 6 : Ajouter les d\u00e9tails utiles<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si possible, incluez :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Votre UID VT Markets (identifiant unique)<\/li>\n\n\n\n<li>Votre num\u00e9ro de compte de trading MT4 ou MT5 (compte sur la plateforme MetaTrader 4 ou MetaTrader 5)<\/li>\n\n\n\n<li>Des captures d\u2019\u00e9cran ou le message d\u2019erreur<\/li>\n\n\n\n<li>Les d\u00e9tails de la transaction (date, montant, m\u00e9thode de paiement, r\u00e9f\u00e9rence)<\/li>\n\n\n\n<li>L\u2019identifiant de l\u2019ordre (num\u00e9ro de l\u2019op\u00e9ration), si le probl\u00e8me concerne un trade<\/li>\n\n\n\n<li>La date et l\u2019heure du probl\u00e8me<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Le courriel convient pour la v\u00e9rification de compte, la validation d\u2019un paiement, l\u2019analyse d\u2019un probl\u00e8me technique et les demandes qui exigent des preuves \u00e9crites et des pi\u00e8ces jointes.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Quelle option de soutien choisir<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le tableau ci-dessous indique quand chaque option est la plus utile.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\">Option de soutien<\/td><td class=\"has-text-align-center\" data-align=\"center\">Id\u00e9al pour<\/td><\/tr><tr><td>FAQ<\/td><td>Questions g\u00e9n\u00e9rales, aide dans l\u2019application, informations simples sur le compte<\/td><\/tr><tr><td>Clavardage en direct<\/td><td>Demandes urgentes, questions rapides, probl\u00e8mes li\u00e9s \u00e0 la plateforme<\/td><\/tr><tr><td>Telegram<\/td><td>Soutien par message dans Telegram, si offert<\/td><\/tr><tr><td>Courriel<\/td><td>Probl\u00e8mes d\u00e9taill\u00e9s, v\u00e9rification de documents, pi\u00e8ces jointes, suivi \u00e9crit<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Conseils pour obtenir de l\u2019aide plus vite<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Donnez d\u00e8s le d\u00e9part des renseignements clairs et complets.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9parez, au besoin :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Votre UID VT Markets (identifiant unique)<\/li>\n\n\n\n<li>Votre num\u00e9ro de compte MT4 ou MT5 (compte sur MetaTrader 4\/5)<\/li>\n\n\n\n<li>Une br\u00e8ve description du probl\u00e8me<\/li>\n\n\n\n<li>Des captures d\u2019\u00e9cran de l\u2019erreur ou de la page<\/li>\n\n\n\n<li>La date et l\u2019heure de l\u2019incident<\/li>\n\n\n\n<li>L\u2019identifiant de l\u2019ordre, la r\u00e9f\u00e9rence de transaction ou le nom de l\u2019instrument (actif n\u00e9goci\u00e9, par exemple une paire de devises) si applicable<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pour un probl\u00e8me urgent li\u00e9 \u00e0 l\u2019application ou \u00e0 la plateforme de trading, le clavardage en direct est souvent le meilleur choix. Pour des v\u00e9rifications de documents ou de compte, le courriel est g\u00e9n\u00e9ralement plus adapt\u00e9.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Foire aux questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">O\u00f9 trouver le service \u00e0 la client\u00e8le dans l\u2019application VT Markets?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ouvrez l\u2019application VT Markets, touchez le bouton du menu, puis l\u2019ic\u00f4ne de soutien. Vous pourrez ensuite choisir la FAQ, le clavardage en direct, Telegram ou le courriel.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Quelle est la fa\u00e7on la plus rapide de contacter le soutien de VT Markets dans l\u2019application?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Le clavardage en direct est g\u00e9n\u00e9ralement le plus rapide pour parler \u00e0 un agent. Le d\u00e9lai peut varier selon l\u2019achalandage.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Puis-je acc\u00e9der \u00e0 la FAQ dans l\u2019application VT Markets?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Oui. La FAQ se trouve dans la section de soutien. Elle couvre notamment l\u2019ouverture de compte, la v\u00e9rification (confirmation d\u2019identit\u00e9), les d\u00e9p\u00f4ts, les retraits et les fonctions de l\u2019application.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Puis-je contacter VT Markets via Telegram?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Oui. S\u00e9lectionnez Telegram dans l\u2019application VT Markets pour \u00eatre dirig\u00e9 vers le compte Telegram officiel de VT Markets.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Quand devrais-je utiliser le soutien par courriel?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Le courriel convient aux demandes d\u00e9taill\u00e9es, aux questions li\u00e9es aux documents, \u00e0 la v\u00e9rification de compte, aux questions sur les transactions, et aux cas qui exigent des captures d\u2019\u00e9cran ou des pi\u00e8ces jointes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Quelles informations fournir au soutien?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Incluez votre UID VT Markets (identifiant unique), votre num\u00e9ro de compte MT4 ou MT5, des captures d\u2019\u00e9cran, le message d\u2019erreur et les d\u00e9tails de la transaction ou de l\u2019op\u00e9ration. Cela aide l\u2019\u00e9quipe \u00e0 traiter votre demande plus efficacement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Besoin d\u2019aide vite? Dans l\u2019app VT Markets, le soutien se trouve via l\u2019ic\u00f4ne casque: FAQ, clavardage en direct, Telegram ou courriel. Pour acc\u00e9l\u00e9rer, fournissez UID, compte MT4\/MT5, captures d\u2019\u00e9cran et erreurs.<\/p>\n","protected":false},"author":87,"featured_media":0,"comment_status":"","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-51628","post","type-post","status-publish","format-standard","hentry","category-faq"],"acf":{"acf_article_selection_author":null},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Besoin d\u2019aide vite? 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