VT MARKETS aims to provide superior customer service, in the event you are dissatisfied with any aspect of our service; please give us the opportunity to investigate and answer your questions.
Level 35, 31 Market Street
Sydney NSW 2000 Australia
VT Markets will provide you with a written acknowledgement of the complaint as soon as practically possible after its receipt. We will endeavor to provide a resolution of the matter within 45 days.
If your complaint is not satisfactorily resolved within 45 days, please contact the Complaints Manager of our licensee via the below contact details. We will try and resolve your complaint quickly, fairly and within prescribed time frames.
Address: Level 29, 31 Market St,
Sydney, NSW. 2000. Australia
Phone: +61 1300 858 952
Fax: +61 2 9211 1391
Email: [email protected]
We will arrange a callback during the working hours from 08:30-20:00 Beijing time from Monday to Friday, and answer any questions you may have.