مركز المساعدة

VT Markets Company Questions

Who is VT Markets?

VT Markets is a regulated Forex broker, providing traders access to the global Forex market through top tier FX liquidity providers. With VT Markets, you will experience super-fast Forex execution, as well as interbank grade, RAW ECN spreads. We give clients access to Forex markets through stable Forex trading platforms including MetaTrader 4, WebTrader and multiple mobile trading apps for iPhone and Android devices.

What markets can I trade on MT4 with VT Markets?

With VT Markets, you can trade a multitude of Forex, Commodities and Indices markets all from our industry leading MT4 platform.

Is VT Markets Regulated?

VT Markets is a CIMA regulated Forex Broker

Are funds in my trading account safe?

Under Cayman Islands Monetary Authority (CIMA) regulation, VT Markets guarantees absolute transparency across all Forex trading operations.

Where are the VT Markets’ trading servers located?

A strategic partnership with Equinix provides VT Markets with a fibre optic network solution which connects our Forex trading servers worldwide. This guarantees lighting fast execution on every trade.

Do you accept clients from the US?

Due to CFTC regulation, US traders are unable to trade with non US brokers. CFTC regulations mean that VT Markets is unfortunately unable to accept clients based in the US. Traders from all other countries are welcome to apply.

What liquidity providers does VT Markets use?

VT Markets is a true STP/ECN Forex broker. This means that we aggregate the best bid and ask prices from deep liquidity pools in the underlying FX market. These prices are provided by the top tier investment banks listed on our home page, including J.P.Morgan, HSBC, RBS, Credit Suisse, Citibank, Nomura and Goldman Sachs.

What is the full list of countries that VT Markets are unable to accept clients from?

While we welcome clients from all over the globe, unfortunately we are unable to service clients from the following countries:
Afghanistan, Australia, Belarus, Burma, Burundi, Canada, Central African Republic, Democratic Republic of the Congo, Eritrea, Iran, Iraq, ISIL (Da’esh) & Al-Qaida, Lebanon, Libya, Mali, North Korea, Republic of Guinea, Republic of Guinea-Bissau, Russia, Spain, Singapore, Somalia, South Sudan, Sudan, Syria, Taiwan, Tunisia, Ukraine, United States of America, Venezuela, Yemen, and Zimbabwe.

VT Markets Forex Account Questions

How can I open a Free VT Markets demo?

To open a FREE VT Markets MT4 demo account, click ‘Demo Account’ button at the top right hand corner of every page. Simply fill in your details and submit the form. You will then be able to instantly download MT4 and start learning to trade Forex.

How long does a Free VT Markets demo account last?

Each VT Markets MT4 demo account lasts for 90 days before your login will expire. We encourage our new traders to demo trade until they are comfortable with both the VT MarketsMT4 platform as well as their own trading strategy. If you require a non-expiring demo, please don’t hesitate to send us an email.

How can I open a live Forex trading account with VT Markets?

To open a VT Markets MT4 live account, click the ‘Live Account’ button at the top right hand corner of every page. Complete the forms, provide the required documentation for proof of identity and once approved, your new account details will be emailed to you.

How long does it take to open a live Forex trading account with VT Markets?

The online forms required for a live Forex trading account are fast and easy to complete. If you submit the accompanying required proof of identity documentation when you submit the form, you can be set up and trading within 24 hours.

What documentation do I have to provide to open a live Forex trading account with VT Markets?

To open a live Forex trading account, VT Markets’ AML and CT regulations require some proof of identity documentation to be submitted alongside your application. Using a smartphone, digital camera or scanner, simply email us a clear picture of the required documents to [email protected]

Does a live Forex trading account with VT Markets cost anything?

There are ZERO account opening or maintenance fees on all VT Markets live Forex trading accounts. This ensures that you are able to fund and trade your capital at your own pace with no pressure from VT Markets.

How can I deposit funds into my VT Markets MT4 trading account?

VT Markets’ clients can fund their account in a number of ways all found on our deposit page. Please click the button next to your required funding type and log into the secure VT Markets’ client portal to finalise your deposit.

What is the minimum deposit needed to open a VT Markets live Forex trading account?

The minimum deposit that VT Markets can accept are $200. Just remember that you can open and keep a live Forex trading account with a $0 balance.

Is my Credit Card verified for deposits?

The first time you use a credit card for deposits into your live MT4 trading account, it must first be verified. you will be able to use your credit card to deposit after it passes your bank’s 3D-verification.

How can I withdraw funds from my VT Markets MT4 trading account?

VT Markets’ clients can withdraw funds from their account online. Simply log into the secure VT Markets’ client portal to complete your withdrawal.

How long does it take to deposit/withdraw funds?

VT Markets does everything it can to make sure our clients receive their funds the same day that they make their withdrawal request. For withdrawals received prior to 19:00 AEST (09:00 GMT), the request will be processed on the same business day.

Does VT Markets charge any fees on deposits/withdrawals?

VT Markets does not charge any internal fees for deposits or withdrawals. However, please note payments to and from overseas banking institutions may attract intermediary transfer fees from either party which are independent of VT Markets.

What is the difference between a Standard STP and RAW ECN Account?

You May discover the difference between a Standard STP and RAW ECN account on separated introduction pages under Trading – Accounts.

What is the maximum leverage I can get on a VT Markets live Forex trading account?

The maximum Forex leverage VT Markets may offer is up to 500:1. You may request a change of leverage from your Client Portal.

Can I change my leverage on my VT Markets trading account?

Simply log-in to the secure VT Markets client portal, click the ‘My Accounts’ button in the left hand menu, find the MT4 account you wish to change leverage on and click the small gear cog icon that is within the table to request a change.

Can I change my VT Markets Forex trading account type between Standard STP and RAW ECN?

If after comparing our Forex Trading accounts, you require your live MT4 trading account to be changed between Standard STP and RAW ECN, simply contact us by phone, or email us at [email protected]

When will I receive Account Statements?

Daily account statements will only be emailed to you on the days that your MT4 trading account has experienced trading activity. You will also receive a monthly account statement on the first day of every new month regardless of trading activity.

What is the level my account must reach to be stopped out via margin call?

VT Markets will close your position automatically via a margin call If your Margin Level drops to 50%. If your Margin Level drops to 50%, then your position will be automatically closed via a margin call.

Can I go long and short the same market, at the same time? (Can I hedge?)

Holding both an open long and short position in the same Forex currency pair at the same time (otherwise known as hedging) is permitted on all live VT Markets MT4 accounts.

What if I’ve forgotten or want to change my password?

Inside your VT Markets MT4 platform, select Tools > Options, then select the Server tab and then Change. For security reasons, if you have forgotten your password, it can only be reset by the VT Markets Support team. Please call or email [email protected]

How can I find my Investor Password?

Inside your VT Markets MT4 platform, select Tools > Options, then select the Server tab and then Change. From here you can use your master password to create an investor password by ticking the change investors password box.

MetaTrader 4 (MT4) Platform Questions

What platforms can I trade Forex on with VT Markets?

Under VT Markets’ partnership with MetaQuotes, VT Markets offers Forex, Commodities and Indices trading on the industry leading MetaTrader 4 platform. The VT Markets MT4 platform becomes even more powerful once it is connected to deep FX liquidity pools via the custom made oneZero™ MT4 Bridge, increasing execution speed and price transparency for all clients.

Can I access my VT Markets MT4 Forex trading account on my mobile?

VT Markets offers its traders the official MT4 mobile app, allowing you to trade anywhere, anytime. Gain fast and stable access to your Forex trading account via the official MetaQuotes mobile application. This app is available across all mobile platforms including both Apple and Android.

Can I access my VT Markets MT4 Forex trading account on any web browser?

VT Markets offers the cloud based, official MT4 WebTrader Platform to all our clients. Gain fast and stable access to your MT4 trading account from any web browser window, wherever you may need to manage trades from.

Can I use MT4 on my Mac?

Unfortunately, we do not offer MT4 on Mac devices.

What server time does VT Markets run on?

VT Markets’ servers run on the GMT+2 time zone. This can be found in your Market Watch time on your MT4 trading platform. If you use an Expert Advisor (EA) which requires the GMT offset to be manually entered, please check that this has been completed.

Can I change the time on my VT Markets MT4 Charts?

The trading platform time cannot be changed via the VT Markets MetaTrader 4 (MT4) interface. If you download and install custom indicators that claim to do this, you will have problems with some platform settings as our servers will no longer line up with yours.

What is the difference between the bid and ask price?

The ‘ask’ price is that at which sellers are willing to go short a Forex currency pair. It is otherwise known as the ‘offer’. The ‘bid’ price is that at which a buyer can go long a Forex currency pair.

Does my chart show the bid or the ask price?

By default, the VT Markets MetaTrader 4 platform displays the bid price. If you wish to also display the ask price, right click your chart, select ‘properties’, go to the ‘common tab’ and check the ‘show ask line’ box.

Why can’t I see all currency pairs in the VT Markets MT4 Market Watch?

If you can’t see all the Forex, Commodities and Indices symbols that VT Markets offers in your Market Watch, they may just be hidden. Simply right click anywhere inside the Market Watch and select ‘show all’.

How do I find the latest swap rates on MT4?

Inside the Market Watch window, right click on the specific Forex currency pair you are looking for and select ‘specifications’. This will bring up all contract specifications for the Forex currency pair which includes both long and short swap rates.

Why do I get charged a higher swap rate on FX positions on a Wednesday?

This is because a swap involves pushing back the value date on the underlying futures contract and on Wednesday this date changes from Friday to Monday. Swap is therefore charged for the extra 2 weekend days.

What do I do if I see the message ‘invalid account’?

If you are seeing this message on a Live account, this means you have entered an incorrect login or password. Simply contact us and we will instantly reset your password.

If you are seeing this message on a Demo account, your 30 day license may have expired. Either move to a Live account, or contact us for a non-expiring demo account.

What do I do if I see the message ‘trade context is busy’?

When trading in MetaTrader 4 (MT4) and the ‘Trade Context is Busy’ message appears, it generally means that it is trying to process two orders at the same time. To resolve this issue, simply close and reload your MT4 trading platform.

Can I open multiple MT4 trading accounts?

If you are an existing client and wish to create an additional MT4 account login, please complete the form on our request an additional MT4 login page. We allow for a maximum of 5 logins per client.

Can I download another VT Markets MT4 platform?

If you require another VT Markets MT4 platform for another computer, simply contact us and we will email you another MT4 installation file for you to use on as many different computers as you please. Remember the official MT4 WebTrader platform allows you to access your account from any web browser, anywhere, anytime.

VT Markets Promotion Questions

Where can I find VT Markets’ latest promotion offer?

To check VT Markets’ latest promotion offer, please visit https://www.vtmarkets.com/ar/promotions/.

Can I participate in multiple promotion offers?

Clients are not allowed to participate in multiple promotion offers at the same time. However, there are exceptions, please read the terms and conditions carefully before participating any offers.

I received an email with a VT Markets’ promotion offer, but I cannot find it on your website. Is it normal?

VT Markets may offer special offers to you via email from time to time. If you receive our email, you qualify. You may contact us via Live Chat or email to learn more about these offers.

What will happen to my credit bonus when I withdraw my funds?

You may lose all/partial of your credit bonus when you try to withdraw your fund. Please make sure you read and understand the terms and conditions of the offer you participate in before submitting the withdrawal request.

I no longer want the credit bonus in my account. How can I remove it?

To remove your bonus, please go to https://www.vtmarkets.com/opt-out/ and submit an opt-out form. We will process your request within 1-3 business days.